Customer-Supplied Materials

We love turning your own gear into something custom, and plenty of our best work starts with an item you already own: a rebranded uniform, a favorite jacket, a keepsake blanket. Before we put your items under the needle, here's how we handle materials you supply, whether that's a garment, artwork, or a logo. Placing a custom order on your own materials means you're good with the terms below.

Garments and Items You Supply

Commercial embroidery is not gentle. Our machines run at high speed and high tension, driving thousands of dense needle penetrations through your fabric. We take every precaution and treat your items with real care, but because we didn't source these specific blanks, we can't verify their fabric, construction, or condition the way we can with goods we buy ourselves.

• Your garment, your risk. In the rare event of a needle break, machine fault, or fabric failure that damages a supplied item, Its Not Nought is not responsible for its replacement cost or value.
• Our trade-off. If something goes wrong on a blank we supply, we replace it, no questions. If something goes wrong on a blank you supply, you won't owe us a dime for the embroidery or setup on that piece — but we can't replace the garment itself.
• Condition. Supplied items should arrive clean and in sound condition. We look every piece over before we start, and we'll flag anything that gives us pause.
• Our call. We reserve the right to decline any item we judge too delicate, unstable, or irreplaceable to run safely. If your piece is truly one-of-a-kind and impossible to replace, tell us up front so we can talk it through before you commit.

Artwork and Logos You Supply

If you send us a logo, graphic, or design to stitch, you're confirming you have the right to use it: that it's your own work, that you own it, or that it came from a properly licensed source. You're responsible for those rights, and by supplying the art you're asking us to reproduce it on that basis. If we're unsure about a design's source, we may ask before we proceed.

How We Confirm

For any order using materials you supply, we'll send you these terms along with your proof or invoice. We begin production only after you reply to confirm you've read and accepted them. That one email keeps both of us clear on the plan.

Questions about whether your item is a good fit? Reach out before you order and we'll take a look.